Customer Service Advisor

Customer Service
Monday - Sunday 35 hours
23,500
6 month contract
January start date
Hybrid

Do you have outstanding customer service skills? Have experience dealing with vulnerable customers?

I am recruiting on behalf of a leading financial services client who are looking to grow their fraud team!

What will you be doing?
Supporting customers through fraud cases
Liaising with 3rd parties to gain more information
Reviewing documentation and updating the case accordingly
Providing a professional and empathetic approach
Completing administration on the system

What do you need to apply?
Proven experience dealing with complex queries
Excellent communication skills both written and verbal
Experience within financial services would be desirable

Must be able to pass a credit and DBS check to apply!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age